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Schedule

Roman Marketing Group (RMG) strives to print all Clients’ jobs according to our print schedule. RMG reserves the right to adjust the schedule and/or charge additionally in the event that the Client fails to meet the agreed upon deadlines for delivery of information, materials, approvals, payments, and for changes and additions to the services outlined in the Client’s original order. The printing turnaround times listed on our price guide are only estimates. Canceled orders require compensation for incurred costs and related obligations at the time of cancellation. Due to the speed of our turnaround, you may only cancel a job the same business day you place your order. Clients are responsible for all costs incurred to jobs canceled before our cutoff time of 5pm the day the order was placed. No refunds will be given for orders canceled after 6pm of the same business day the order was placed. All sales are final. Refunds are not available on orders unless files have not been prepared for printing and production has not commenced.

Payment Terms

ALL orders must be prepaid due to the speed of our turnaround.

Quotations/Estimates

Prices are subject to change without notice. Written estimates are good for 30 days. An estimate not accepted within 30 days may be changed.

Accuracy of Specifications

Quotations are based on the accuracy of the specifications provided. RMG can re-quote a job at the time of submission if the information does not conform to the infor­mation on which the original estimate was based. Orders placed with RMG are to the client’s knowledge correct, and there are no conditions or agreements relating to the orders which are not written or accompanying said order.

Pre-designed Artwork

RMG is not liable for the accuracy of any “pre-designed” artwork submitted by the Client. It is the Client’s sole responsibility to proofread artwork and submit to RMG materials, which are fully approved and print ready.

• When placing a order your final piece MAY be 1/8th” smaller than actual order size

• When reordering, colors MAY be slightly different then original order.

• If files are submitted and do not meet our bleed specifications; RMG reserves the right to add a border to the file(s).

• If files are submitted in RGB mode, you are authorizing RMG to convert the file(s) to CMYK mode. (Converting files from RGB to CMYK will cause color shifting)

• If we only receive one file for an order, we will assume that file is to be used for printing on both sides.

• We will accept files emailed to info@romanmarketinggroup.net or uploaded through our website.

Design Services

RMG agrees to provide the client all agreed graphic design and print services specified by client’s order. The client shall be responsible for any and all fees in con­nection with such design services plus any reasonable and related additional services. RMG will keep the Client informed of additional services that are required and obtain the Client’s prior approval for any services that cause the total fees to exceed those outlined in the order form. Upon completion of the design, RMG will provide the Client with a proof via email that shall be used by the Client. This layout is not intended as an exact color proof. An email or written agreement will be given to RMG by the agreed upon time and date to ensure the delivery date of the final product. The Client is 100% responsible for payment of their job after email or written agreement has been given to RMG. RMG is not liable for errors in the Client’s artwork or ad copy after the approval, as it is the Client’s sole responsibility to insure the content of the proof conforms to their original design.

Alterations / Corrections

Client alterations must be specified by email and must include all corrections or changes from the original specifications. Such work will be charged at our current rates. RMG cannot be held responsible for any mistake in alterations communicated verbally.

Rights and Ownership

All tangible and non-tangible materials in all circumstances remain the property of RMG. All rights and ownership apply to preliminary concepts, works in progress, and finished material, whether the project is completed or canceled. The Client will be entitled to limited and specific usage rights of such materials only for the purpose of reproduction, after which all materi­als will be returned, unaltered, to RMG within thirty (30) days of use. Upon Client’s payment of all fees and expenses, RMG will grant all reproduction and/or usage rights for all approved final materials created by RMG for this project. If the Client wishes to make any additional use of the materials, the Client agrees to seek permission from RMG and make such payments as are approved by the parties at that time. Where alterations or retakes are necessary, RMG will be given the opportunity to make such changes at an agreed additional charge.

Overruns/Under runs

RMG will normally deliver the exact quantity of goods ordered plus a small additional amount. There is no extra charge for the additional amount. In the event of an under run, RMG will bill for the actual quantity delivered. The generally accepted trade practice is plus or minus 5%.

Taglines

RMG reserves the right to tag all orders 2×6 or larger. You may request to have it removed for a cost of $50 per file.

Shipping

In the event the Client requires delivery / shipping, RMG will send the job using third party companies such as DHL, UPS or a courier service. In the event that a third party shipper is responsible for lateness of or damage to the client’s job, RMG will not be liable for any resulting damages. Charges for delivery of materials and supplies from the client or the clients’ supplier to RMG are not included in quotations unless specified.

Errors

In the event that an error is discovered in the Client’s job after printing, Client bares sole financial responsibility and must pay in full for the job. Client agrees that, in the event RMG is liable for an error in quality of print in the Client’s card, liability shall be limited to full credit for the re-print of the client’s job no later than one (1) week after submission of claim letter by Client. To qualify for a credit, client must submit a claim in writing to RMG within three (3) days of receipt of the job. In no event will RMG or its licensees be liable for any damages beyond those set forth in this paragraph, or for any general, consequential or special damages that are claimed to follow by reason of the error. RMG is not liable for failure to print the Client’s job because of flood, fire, riots, strikes, national holidays, and shortages of material, orders of government, failure of transportation, illness, acts of god or other causes beyond the control of RMG. In such an event, this agreement will be suspended during the period of inability to perform and the terms extended for a like period. Neither party shall be liable to the other because of this suspension.

Indemnification

The customer will indemnify and hold harmless the printer, RMG, its subsidiaries, agents, employees, officers and/or parent company, from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceeding that may be instituted, whether known or unknown, against RMG on the grounds that said printing violates any copyright or any proprietary right of any person or entity.

Billing Penalties

There will be a $45 charge for all returned checks.

Will Call

Will Call orders will be kept for 30 days from the delivery of the notification phone call. Orders left at RMG for more than 30 days will be considered abandoned and be recycled.

By placing an order with RMG you are agreeing to all of our terms and conditions.

For questions or concerns please call (413) 206-6277.

RMG, Legal Team

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